FAQ

What is Momento360, exactly?
Momento360 enables you to get the most out of your 360 camera and 360 media: view, share and embed 360 photos and videos wherever you want, however you want, on almost any device you want.

We built Momento360 to make communicating with 360 media easier for both senders and recipients.

Viewing your own 360 photos and videos shouldn’t be so hard—whether you want to do it on your Android or iPhone, or in VR!

After you sign up for a Momento360 account, you can upload and view your own 360 photos and videos, right from your web browser. You can then choose which ones to share or embed with just the click of a button.

Best of all, you don't have to worry about whether your viewers have the right equipment — our viewer takes care of that, whether they have an old Windows laptop, iPad, smartphone, or a fancy VR HMD.
Momento360 is private by default, so you choose who gets to see your media.

The only way anybody else can view your media is if you explicitly create a share link and send it to someone.

Though it was built for 360 cameras, you can use Momento360 for any image that's in equirectangular format. People use us to display drone panoramas, architectural renderings, even hand-drawn sketches (VR prototyping).

As long as it's an image format we recognize, it should work (more or less).
No. You’re not required to share any of your content. If you want to use Momento360 simply as a better way to view your own 360 media across devices, you can definitely do that. One of the reasons we built Momento360 was because it was so much work to just view our own photos and videos in all the places we wanted to.

Sometimes you want to just quickly view a 360 on your phone, sometimes you want to go back and get immersed in your memories via VR, and sometimes you need to show your mom on her iPad.

With Momento360, there’s now one place that does all that, that’s not always trying to get you to broadcast everything to the world.
Not to view shared photos. If your cousin shares his 360 photos with you on Momento360, you’ll be able to view them on any web browser (or VR-enabled device like Gear VR, if you’ve got one). You only need a 360 camera if you want to start taking, viewing, and sharing your own 360 photos and videos.

You can also use Momento360 to share other 360 media (3d renders, drone panoramas, etc.)
To view a photo that’s been shared with you, you only need any device that can run a modern web browser, like a computer or a phone.

To share your own 360 media, you need to have your 360 media in equirectangular format. We support most image formats and MP4 for short videos.
No. Momento360 is designed to work from any web browser, without installing an app. You just sign into your account. Momento360 works on iPhones, Android smartphones, iPads, Android tablets, and laptop/desktop computers.
Why yes! Momento360 supports VR 360 photo viewing on Google Cardboard, and 360 photo and 360 video viewing on Samsung Gear VR (via our Gear VR app). You can enter Google Cardboard mode when you’re viewing a 360 photo in your browser.

We feel VR is the best and most natural experience for viewing 360 pictures and videos, in fact. You should try it if you haven't already!
Momento360 supports all modern web browsers on smartphones, tablets and laptop/desktop computers. You don’t need to download an app to use it.

For VR, we have a Gear VR client available, as well as support via WebVR for Oculus Rift, HTC Vive, GearVR and Google Daydream.
We support images from most monoscopic 360 cameras. We have specifically tested (and ourselves use) the Ricoh Theta, Samsung Gear360, Nikon KeyMission 360, Insta360 Nano, among others. If there’s a 360 camera that we don’t support, let us know at support@momento360.com and we’ll support it.

We correctly render images produced in an equirectangular projection (most every 360 camera will output this format). We currently only support monoscopic images.
Your photos and videos are all stored and backed up securely on Momento360’s servers.
Every user gets up to 5GB storage for photos and videos, with a maximum file size of 350MB per video. If you need more than that, talk to us at support@momento360.com.
Momento360 is free for all users who sign up during our beta period. (And no, we aren’t going to do some crappy thing where we suddenly start charging you later, after the beta.)
We’re just getting started. There’s still a lot more work to do and we have tons of things planned that we’re super excited about. Also, since it’s early, we’re still working out the kinks—so if you run into unexpected issues (aka bugs), please let us know at support@momento360.com.
No. Momento360 makes no claims on any additional rights to your images.

The only rights we ask for in our terms of service are the ones we need in order to operate the service itself (e.g. hosting, etc.). We will NEVER use anyone's images for commercial/promotional purposes without first obtaining your expressed consent and permission.
Yes of course! There are plenty of users using Momento360 to either speed up/streamline their workflows or using our embedding functionality to help promote their businesses.
If there’s a feature or scenario you’d really like us to support, please let us know at hello@momento360.com.
Let us know at support@momento360.com. We want to help—and we want you to be as excited about 360s as we are!