FAQ

What is Momento360, exactly?
Momento360 enables you to get the most out of your 360 camera and 360 media: view and share 360 photos and videos with anybody you want, however you want (private to public), on almost any device you want.

We built Momento360 because viewing your own 360 photos and videos shouldn’t be so hard—whether you want to do it on your Android or iPhone, or in VR! We also found it surprisingly difficult to share 360 pictures and 360 videos with your family and friends, especially if you want to do it privately. (More on that below.)

After you sign up for a Momento360 account, you can upload and view your own 360 photos and videos, right from your web browser. You can then choose which ones to share and with whom. Anything you have access to (your own 360s or any shared with you by somebody else) can be viewed on any web browser (phone or computer) or on one of our VR client apps.
Momento360 is private by default, so you choose who gets to see your photos (if anyone). While 360 cameras are fantastic for documenting your weekend basejumping from the stratosphere, we feel like a lot of people’s 360 photos are going to be very personal and private — tucked into the living room with your kids, or sharing a moment at an intimate gathering with family or friends — and we designed it with that in mind.
Not at all. You’re not required to share any of your content. If you want to use Momento360 simply as a better way to view your own 360 media across devices, you can definitely do that. One of the reasons we built Momento360 was because it was so much work to just view our own photos and videos in all the places we wanted to.

Sometimes you want to just quickly view a 360 on your phone, sometimes you want to go back and get immersed in your memories via VR, and sometimes you need to show your mom on her iPad. With Momento360, there’s now one place that does all that, that’s not always trying to get you to broadcast everything to the world.
Not to view shared photos. If your cousin shares his 360 photos with you on Momento360, you’ll be able to view them on any web browser (or VR-enabled device like Gear VR, if you’ve got one). You only need a 360 camera if you want to start taking, viewing, and sharing your own 360 photos and videos.
To view a photo that’s been shared with you, you only need any device that can run a modern web browser, like a computer or a phone.

To share 360 photos and videos, you need to have a 360 camera to create them. Not sure what camera to buy? Head over to our 360 camera buying guide to start your research.
No. Momento360 is designed to work from any web browser, without installing an app. You just sign into your account. Momento360 works on iPhones, Android smartphones, iPads, Android tablets, and laptop/desktop computers.
Why yes! Momento360 supports VR 360 photo viewing on Google Cardboard, and 360 photo and 360 video viewing on Samsung Gear VR (via our Gear VR app). You can enter Google Cardboard mode when you’re viewing a 360 photo in your browser.

We feel VR is the best and most natural experience for viewing 360 pictures and videos, in fact. You should try it if you haven't already!
Momento360 supports all modern web browsers on smartphones, tablets and laptop/desktop computers. You don’t need to download an app to use it.

For VR, we have a Gear VR client available in the Oculus Store. We are working on Oculus Rift support, which should be available soon. (Probably even while you’re reading this.)
We support images from most monoscopic 360 cameras. We have specifically tested (and ourselves use) the Ricoh Theta, Samsung Gear360, Nikon KeyMission 360, Insta360 Nano, among others. If there’s a 360 camera that we don’t support, let us know at support@momento360.com and we’ll support it.

We correctly render images produced in an equirectangular projection (most every 360 camera will output this format). We currently only support monoscopic images.
Your photos and videos are all stored and backed up securely on Momento360’s servers.
Every user gets up to 5GB storage for photos and videos, with a maximum file size of 350MB per video. If you need more than that, talk to us at support@momento360.com.
Momento360 is free for all users who sign up during our beta period. (And no, we aren’t going to do some crappy thing where we suddenly start charging you later, after the beta.)
We’re just getting started. There’s still a lot more work to do and we have tons of things planned that we’re super excited about. Also, since it’s early, we’re still working out the kinks—so if you run into unexpected issues (aka bugs), please let us know at support@momento360.com.
No. Momento360 makes no claims on any additional rights to your images.

The only rights we ask for in our terms of service are the ones we need in order to operate the service itself (e.g. hosting, etc.). We will NEVER use anyone's images for commercial/promotional purposes without first obtaining your expressed consent and permission.
If there’s a feature or scenario you’d really like us to support, please let us know at hello@momento360.com.
Right here!
Let us know at support@momento360.com. We want to help—and we want you to be as excited about 360s as we are!